I'm a ServiceNow developer focused on custom app development and PS implementations (client scripts, business rules, Flow Designer, UI Builder, Service Portal) rather than core ITSM/CMDB. As orgs move from unused AI entitlements to production agentic...
my requirement is when incident created we need to predict how many incident task should create based on previous or historial incidents and when we have count create that many incident task and mapped all the required incident task fields as well as...
I have a simple on change catalog client script as below, here entity_name is reference type variable, changes_entity_appointment_ownership is select box variable and appointments is MRVS and except for entity_name no other field gets cleared. I kn...
my requirement is based on condition we need to send email to customer in that email we need to ask 4 question to the customer how to add question in email body? if they replied than how to get those question answer and based on answers i need to do ...
api.controller=function($scope,$rootScope,spSCNavStateManager,spUtil) { /* widget controller */ var c = this; var min = 1 ; var max = ''; //$scope.request_type = $scope.page.g_form.getValue('request_type_txt')+''; c.server.update().the...
I have a requirement to load data from a single Import Set Table into three different CMDB classes: Data Center, Computer Room, and Data Center Zone. The target class should be determined based on a field value in the Import Set Table.Can someone gui...
Hello all,Looking for info / Links / tables where I can find details for Now Assist like 1) All skills (ITSM, CMDB,Creator......)2) All activated skills. ( easy way to find the skill if we need to modify configuration or turn off the skill)3) Skill ...
So, just upgraded from Yokohama to Australia. The sys_property "com.glide.par.unified_analytics.enabled" is a PITA. When com.glide.par.unified_analytics.enabled is set to FALSE, itil users cannot access any reports they had built. When they click o...
Recently I attended interview for ServiceNow Developer and the question which I faced are: 1. Tell me about yourself2. What is the latest thing you developed in your project? (Describe the project requirement and what are all the things you did)3. If...
I created a Legal Matter Template and associated it with an Intake Form (Category) and Record Producer. However, when I submit the intake form, the phases and tasks are not being created as I expected. I dug into the Digital Forensics intake form to ...
I am facing an issue with AI Search in Service Portal. When I search for a catalog item using AI Search, the search results are displayed correctly. If I left-click a catalog item from the results, it opens and works as expected. However, if I right...
Hi expertsSearch for Duplicates UI Action is only displaying in the Classic UI for KA. I even tried to enable/checkbox Workspace Form button on the UI Action but it does not show in the Service Operation Workspace for KA. Can someone please guide me ...
Hi In dex can we reclaim the devices or applications same like in sam if yes where is that option
In dex scores there are service experience and user metrics tab so user metrics tab is not populating even we completed surveys, for service experience incidents related to that device are resolved then also it is not populating. do we need to config...
As I was struggling to find an article/solved question to achieve this requirement recently, I want to share my trick to get it done. Unfortunately, DOM manipulation is not supported in Workspace. As a result, even if you create an HTML annotation wr...