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Forum Posts
HRSD Help !!
Hi Team,I need HRSD Guide / any document or videos with has end-to-end logic!!
Attachment Help!!
How to Send attachment over E-Boding in ServiceNow.. I tried the below code but not working var SendIncidentWithAttachments = Class.create();SendIncidentWithAttachments.prototype = {initialize: function() {},sendIncident: function(incidentSysId) {v...
Custom Password Strength Check
Scenario:I am asked to develop a Script Include that validates the password strength based on the following conditions:Minimum length: 8 charactersMust contain at least one uppercase letterMust contain at least one lowercase letterMust contain at lea...
Control - M Integration
Hello Team, We received the requirement like need to integrate Control - M with ServiceNow.I searched for Documents in Google. But didn't find the related documents.If you have any documents could you please share with Me. Regards,Sulochana.
Flow does not fire with snc_read_only role
Hi I created catalog item which grants snc_read_only role. Second one needs to remove role( user can request it) . I set below properties and user can create ritm while having snc_read_only but flow is not fired. How to fix it( i tested and when snr_...
Worknotes is not getting updated
Hello Community , There is one Date field on HR case form. The date value entered in the date field, when matches to todays date then state should change to WIP and work-notes should get updated with comments. The challenge is here - I have created o...
How to Hide OOB new Ui Action in Related list for 1 related list
I have OOB "New" Ui Action in Related list which is used in most of the related list but i want to Hide this for 2 tabs so, I can use custom Ui action for those 2 tabs under incident form related list
Resolved! Provider notification does not send to group
Hi everyone, I have no idea what the issue here might be, but we started setting up provider notifications (to get rid of mails for our agents) and all of them are working fine when they'll be send to one user (e.g. mentioned by, additional comment/w...
custom edit slushbucket label issue
Hello guys, I have a silly problem that has been messing with me the all day. I made a m2m using cmdb_ci_business_app and sys_store_app I have a custom table and I am displaying that m2m in a related list after creating the relationship between my ...
Restrict User to select only one Option in Email Survey Notification ( ✅ Resolved / ❌ Not Resolved )
Hi All, I have a requirement related to the Email Survey Notification in ServiceNow.When a ticket is marked fulfilled, the user receives an email like this: (Resolved) – Clicking should open the survey questions page. (Not Resolved) – Clicking should...
Make "On Hold Reason" Mandatory for Multiple Incident State Selection in List View
Hi Community,I'm working on a requirement where we need to enforce the "On Hold Reason" field as mandatory when multiple incidents are updated to the "On Hold" state from the list view. and also for single selectionHere’s the specific scenario:When u...
Images Not Displaying in Email Notification After Migrating Scoped Application to Test Environment
Hi Everyone,I am currently working on Designing Email Notification within a scoped application in ServiceNow. In the development environment, I created an email notification that includes two images " Yes " and " No" buttons in the email body. Everyt...
How to Add CC Approvers in Notification Email for RITM Reminders in ServiceNow
Hi ServiceNow Community,I have a requirement to trigger a notification reminders email to the requester and with all approvers in CC for a specific RITM (Request Item) on day 5 and day 7 . I have created an event in the event registry for the sc_req_...
How to Get SC Task Closed Date in Flow Designer Script Step
Hi Community,I'm working with Flow Designer and I have a flow triggered by an SC Task. I want to retrieve the closed_at date of that SC Task and use it in a Flow variable called revokeAccess.// i am using this in my background script to get the close...
