In my work, we setup our instance to use SAML SSO in the multi-provider SSO with our company's IDP. Do we still need to enter values in these system properties:glide.authenticate.sso.saml2.idp_authnrequest_urlglide.authenticate.sso.saml2.idpOur SAML...
Is there an option to move direct user role assignment (sys_user_has_role) to happen in background, similar to how it works when a user or a role is added/removed from a group when "glide.ui.schedule_slushbucket_save_for_group_roles" is set to "true...
I'm having trouble sending an attachment. Despite setting the attachment format to multipart/form-data, I still can't get it to work. Could you please briefly guide me on this? Content-Type: multipart/form-data; boundary=test--testContent-Disposition...
In my Record Producer, there are variables called as request type and request subtype. I have created them manually, when I am saving the record, those fields are not getting mapped to the request and request sub type field in backend table.However ...
In Agent Workspace for HR Case Management I have an Email Client Template with two recipient email addresses. When I click on Apply Template, I get two To data pills on the email, as expected, but they appear to be from just one of those two address...
Hello teamI have a catalog item related to inventory management. The catalog item includes an attachment variable where users are required to upload a picture of the PC.The catalog item creates a record in a custom table that contains an Image column...
I use this API <instance_name>.service-now.com/oauth_token.do with grant_type as refresh_token.This API is used in order to refresh the access_token every time it expires. I was of the opinion that if this API results in 401 Unauthorized access with ...
In the documentation for 'Workflows in Legal Service Delivery' it mentions "The Legal External Storage Core flow for storing documents in external storage systems is installed with Legal Request Management" but I do not have this flow in Process Aut...
Hello everyone, many ServiceNow developers have encountered the problem of why you can't change the default font size in tinymce (html fields). The default size is 8pt and there are several ideas, including a few articles from ServiceNow, one of whic...
Hello everyone, In the Project Workspace, when you open a project and go to the “Planning” menu, a table of subprojects and tasks appears. The component used for this view is “SN Task Planner 1.”When you click the context menu (three dots) in a cell—...
Hi all, As a business requirement, I want to populate the RIDAC records on Strategic Portfolio Workspace in ServiceNow. Also, while searching for this requirement, I've found one image in which the RIDAC record is clearly visible on SPW, but once I a...
I have a requirement where a variable named country is present in MRVS and if the value of this variable changes to germany then few set of questions should populate on record producer. Additionally removing the row containing the country as germany ...
To reproduce the issue I'm running into. Create a report that is graphical, then try to export it to PDF. In our instance, Service Now does generate a PDF, but all that's in it is a header and where the image should be, there's the following messag...
In the Service Graph Workspace, I need to hide the 'Dependency View' link for users who do not have the cmdb_admin role, while keeping the rest of the tools visible. How can I achieve this?
Hi All, User is getting "This widget is a placeholder and will be replaced once a Report widget is created for it" error for most of the reports on a particular dashboard. But for other users its working fine.Please help me with what is this error an...
