Hi again,Thank you all for helping me again and again! I have a doubt. I need to add Resolution SLA time remaining in portal after caller and priority. I am not sure of proceeding further. I don't have much of an experience. Can someone provide steps...
Whenever a change request is creating from incident ticket, is picking the out of the box change template not picking the company normal change template
I have an application which uses a jdbc connection to connect to sap hana table for query. Apparently the application sometimes recognizes the credentials and execute the in schedule three tables. One schedule at 6:00 am and two other same time 10:00...
Hello Community,I am working on a requirement where an incoming email with a specific subject contains a CSV attachment. I need to parse this CSV data and map it to a custom table to create records.To test the logic, I wrote a Background Script using...
Hi,Hi All,We have IRM Advanced. A business unit has requested to add two selection items to the "Type" field in the Audit Plan form. They want "Internal Control Testing Plan" and "Control Environment Assessment Plan." Technically we can add the field...
I am getting a new error stating "Error MessagePart of the query on sys_user has been ignored because of insufficient access for 'query_match' operation on sys_user.active". I am able to find the access control that is being referenced (though there ...
We are moving to ESC from SP/KB and need to inactivate and redirect both portals to ESC. SP works fine, it is inactive and redirects to ESC with no issues. However the KB portal is not redirecting at all even though it is inactive and the alternate p...
Hi Team, I'm facing an issue while running ATF tests in my local client runner. I always get below message for 10-20 mins. What might be the root cause and how to fix? Appreciate your support.
HiHow can we identify all requests workflows/flows in ServiceNow where the approval user activity has a single hardcoded approver (either a username or sys_id), instead of a dynamic reference?Any script for these? or we should go one by one flow?
We have a user who is asking: "How can I link KM articles to tickets or CI or locations to better improve our knowledge transfer between teams or ourselves?" Does anyone have any suggestions?
We have created a custom view but as we do not need it again, I have tried deleting the record from views table, but after some time the view is again visible in the views table. I have deleted the related view rules as well.What is the reason behind...
Hi All,I am working on a requirement related to Notification Email Scripts and need some guidance.While configuring the notification, I attempted to use email.addAddress() to dynamically add recipients. It works as expected for cc and bcc, but adding...
Hi Community,I have configured Advanced Work Assignment (AWA) with strict skill-based routing for the queue Carrier SEA cases. The setup is based on the following conditions:HR Service: OnboardingHR Subservice: New Hire/RehireRequested Country Code: ...
Hi All,I am currently facing an issue with ServiceNow landing page, and I encountered an issue after clicking the Edit button.After entering edit mode, the dashboard layout changed unexpectedly — a new tab (e.g., “New Tab 10”) appeared, and the origi...