Making RITM / SCTASK variables Read only
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09-24-2024 02:13 AM
Hi ,
i need to make make RITM variables (coming form catalog form) make as editable in RITM (or) SCTASK, how can i make editable.
i seen it in PDI it's editable only, but in my client instance it's readonly.
can any one provide me solution please !.
Regards,
Rajesh.
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09-24-2024 02:42 AM - edited 09-24-2024 02:43 AM
OOTB there is no client script/UI Policy that will make the variables read-only.
You can write catalog ui policy or catalog client script and make 'Applies on Catalog Tasks/Applies on Requested Item' to true for those to be reflected in RITM and CTASKs.
Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP
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09-24-2024 02:46 AM
There is a client script for sc_task and sc_req_item table named as 'Variable Editor Readonly' please make sure that this client scripts are active false.
Please mark it helpful if it helps solving your problem.
Thanks & Regards
Sejal Chavan
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09-24-2024 03:47 AM
Thanks @sejal1107 , it's working for all variables,
now if i want to make on particular vaiable means i will go with catalog ui policy and i need to make applies on RITM or task right , like @Voona Rohila mentioned in this thread.
Regards,
Rajesh.
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09-24-2024 04:17 AM
Yes correct.
Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP