Making Workflow Field Mandatory in Knowledge Management

[kkeerthan]

Hi Experts,

In the Zurich ServiceNow instance, I need the Workflow field in the Knowledge Management form to be mandatory.

Initially, the field was not mandatory, so I updated it at the dictionary level to make it mandatory.

After this change, the field is mandatory only in the Draft state.

However, my requirement is to have the Workflow field mandatory in other states as well, specifically Review and Pending Retirement.

Currently, the mandatory indicator is not appearing in these states.

I need a solution or approach to enforce the mandatory condition for the Workflow field across all required states.

Thanks in advance.

[shubhamseth]

@kkeerthan Can you try right click on Workflow variable and click on Configure Dictionary and make mandatory. and it should be working as expected. 

[kkeerthan]

@shubhamseth  I have already used this approach, and that is why the Mandatory field is currently visible  only in the draft state.

[shubhamseth]

@kkeerthan  What exactly the use case that you are trying to solve here> could you help me understand ?

[kkeerthan]

@shubhamseth  In the KM form, the Workflow field should be mandatory in the Review and Pending Retirement states.

Currently, it is mandatory only in the Draft state.