Manage User Delegates in Service Portal (Easy and OOB)

[Paul Wydra III]

Hi all,

I have seen a few other posts around managing delegates in the Service Portal, most of which talk about creating a custom widget or record producer.

Instead of adding a widget or a new record producer, you can just add a link to your SP Header Menu for a list view of the Delegates table, with a link of /sp?table=sys_user_delegate&id=list.

This leverages the OOB list page, where an end user can create a New record or view the existing entries they have for delegates.

[pavankumary]

Hi Paul,

1) Yes, if i click dropdown i could see all users correctly.

2) And url would be as below

sp?id=list&table=sys_user_delegate&filter=user%3Djavascript:gs.getUserID()%5EEQ

And this is OOB, we haven't changed anything in list and form pages.

Thanks!

[pavankumary]

And if i click on New button from list, it redirect to below URL

sp?id=form&table=sys_user_delegate&sys_id=-1&query=user%3Djavascript:gs.getUserID()%5Edelegate!%3DNULL

[pavankumary]

Hi Paul,

Did you get chance to look into this? Could you please help with this?

Thanks!

[Lucy10]

Hi Paul,

Were you able to redirect to delegate list page once creating a new delegate and saving?

Thanks,

L

[Blair5]

Did you find the answer to this? The "Save" button won't work on this delegate page