Manage User Delegates in Service Portal (Easy and OOB)

[Paul Wydra III]

Hi all,

I have seen a few other posts around managing delegates in the Service Portal, most of which talk about creating a custom widget or record producer.

Instead of adding a widget or a new record producer, you can just add a link to your SP Header Menu for a list view of the Delegates table, with a link of /sp?table=sys_user_delegate&id=list.

This leverages the OOB list page, where an end user can create a New record or view the existing entries they have for delegates.

[Brian Lancaster]

I started using the below back in 2020 and it still works. It is much better then the above. My management team did not like the option presented above at all.

Below is the link to what I ended up using.

https://developer.servicenow.com/connect.do#!/share/contents/3082544_serviceportal_delegate_widget2?...

[Brian Lancaster]

Hello Paul,

Not sure if anybody has brought this up but is there a way to allow delete without a customizing the widget?  Management is saying that they would not want to implement this without a delete option.  There is an ACL so I'm don't think that is the issue.

[Brian Lancaster]

I tired this and did not find it very user friendly. There was not good delete option and other things my manager noticed.  I ended up using this from ServiceNow Share.