Manager not updating Active Directory (AD)

gmccullough
Mega Guru

‎03-23-2017 03:14 PM

I have come to the conclusion that my search skills must be lacking as I searched every way I could think of and could never find the solution to my problem.   I had to go to Google and searched for hours until I came across this article: Updating Active Directory 'Manager' field | The ASP.NET Forums.   This article still did not tell me what I needed to know as far as setting up my "Update AD Object" Orchestration pack but provided me with the clue I needed to figure this out on my own.   Keyword is "distinguishedName", which is an attribute in AD.   SO I looked at what was in there and found that I was pulling this information to my sys_users table in the Source field. I didn't want to mess anything up that might be using this field, but I had a pesky little LDAP: in front of the data I needed to post back the manager.   Data looked something like this: LDAP:CN=test user,OU=TestAccounts,OU=IT,DC=xxxxxs,DC=xxxxxxs,DC=net. So here is what I did and I hope that it helps someone like me from spending so much time trying to figure this out.

I ran a script in the workflow to set the User and Manager to Scratchpad: (Set SRC to the Requested for manager's source field and then set SRB to the identified number of characters from the left to the colon and added 1 to that number. Lastly I set the workflow.scratchpad.manager variable to all the characters after the colon.

workflow.scratchpad.username = current.u_requested_for.user_name;

        var SRC = current.u_requested_for.manager.source;

        var SRB = SRC.indexOf(':') + 1;

workflow.scratchpad.manager = SRC.substr(SRB);

Next is the standard Query AD block to see if the username exists.

Then the Update AD Object looks like this:

find_real_file.png

Now all my manager changes in ServiceNow update automatically into our AD and I have some happy technicians, because I reduced their work load.

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Mike Patel
Tera Sage

‎04-24-2018 02:47 PM

I have done something similar in past. I had below

workflow.scratchpad.manager = current.u_requested_for.manager.source.toString().split("ldap:")[1];

and using powershell to do it

 

$user = "${current.u_requested_for.user_name}"
$manager = "${workflow.scratchpad.manager}"

SET-ADUSER $user –replace @{manager="$manager"}
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