Mandatory 'Business impact' field when Proposing Major Incident in SOW
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ā07-31-2025 04:33 AM
We have a requirement to make 'Business impact' field mandatory when Proposing and promoting Major Incident. We did it in native view by updating the UI Pages. We are not able to do it in SOW as we don't have much experience in UI Builder. We are not sure how this can be achieved.
Thank you!!
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ā07-31-2025 11:04 PM
@Dr Atul G- LNG I am in correct scope.
Navigation : Now Experience Framework -> Building Blocks->UX Page Definitions -> 'Propose Major Incident SNC'
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ā08-01-2025 07:51 AM
Hi @shwetha28
ServiceNow does not recommend making changes here, so it's best not to modify anything.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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