Mandatory 'Business impact' field when Proposing Major Incident in SOW

shwetha28
Tera Contributor

We have a requirement to make 'Business impact' field mandatory when Proposing and promoting Major Incident. We did it in native view by updating the UI Pages. We are not able to do it in SOW as we don't have much experience in UI Builder. We are not sure how this can be achieved.

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Thank you!!

6 REPLIES 6

@Dr Atul G- LNG I am in correct scope. 

Navigation : Now Experience Framework -> Building Blocks->UX Page Definitions -> 'Propose Major Incident SNC'

Hi @shwetha28 

ServiceNow does not recommend making changes here, so it's best not to modify anything.

 

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Dr. Atul G. - Learn N Grow Together
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