Mandatory 'Business impact' field when Proposing Major Incident in SOW

shwetha28
Tera Contributor

‎07-31-2025 04:33 AM

We have a requirement to make 'Business impact' field mandatory when Proposing and promoting Major Incident. We did it in native view by updating the UI Pages. We are not able to do it in SOW as we don't have much experience in UI Builder. We are not sure how this can be achieved.

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Thank you!!

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shwetha28
Tera Contributor
In response to Dr Atul G- LNG

‎07-31-2025 11:04 PM

@Dr Atul G- LNG I am in correct scope. 

Navigation : Now Experience Framework -> Building Blocks->UX Page Definitions -> 'Propose Major Incident SNC'

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to shwetha28

‎08-01-2025 07:51 AM

Hi @shwetha28 

ServiceNow does not recommend making changes here, so it's best not to modify anything.

 

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