Mandatory 'Business impact' field when Proposing Major Incident

[Basim Zaidi]

Hi community,

I want the 'Business impact' field to be mandatory when I click the 'Propose Major Incident' UI action from the context menu.  I would have thought this would be done by a simple UI policy, however because there are no condition changes for this record (that I am aware of), on click of the 'Proposed Major Incident' UI action I'm not sure how this can be achieved?

Any help would be much appreciated 🙂

Bas

[Archana Dudhan1]

Hi,

Use can refer this link where he have edited the ui page and client script to make business impact mandatory. And it works even I have tried.

https://community.servicenow.com/community?id=community_question&sys_id=4f7d20031b48e410d2ccea89bd4bcb38&view_source=searchResult

Let me know if this resolve your solution.

Please mark it can helpfull or correct.

Thanks,

[dineshchall]

same requirement but i want to change in sow as well any solution?