Developer

Catalog Item Watch List: show columns Name Email and Department for snc_internal users

Hi,I have a watch list in a catalog item, it's a reference to sys_user table. The information shown is: the name, email and department.When I log in as a user with only an snc_internal role, they can see the name and email but not the department The ...

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AI Agents are missing after upgrade

In AI Agent Studio after upgradeWe are getting a message “20 rows removed from this list by security constraints”.Tried all community posts but not resolvedanyone encountered same issue and resolved please share your thoughts

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Inbox audio alert sound on VA

Scenario where this happens: When Agent A transfer a chat to another AgentB in SOW, AgentA and AgentB both get the duck sound playing, and the duck sound doesn't stop for AgentA when the other AgentB accepts the transfer. Duration of audio file is 4...

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Update on date in smart assessment GRC.

I have dates visible on smart assessment in corner but it only says Created 2, Due Date 20, can i add month and year also to that format?

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AI Search – Incident Attachments Not Searchable in Global Search

Hello All,I have a requirement where users should be able to search for an Incident or any other table through Global Search using the attachment filename or content.For example:Incident: INC000321Attachment: XYZ.pdfContent inside the attachment: Te...

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ATF - Shared Parameter on Test basis

Currently, once we enable the "Parameterized Test" option on a test, all shared parameters defined in the system automatically become available and show up in that test.Is there anyway ServiceNow allows to remove or add existing shared parameters on ...

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Convert an RITM to an Incident

***** Article Updated to work with latest versions of ServiceNow ***** So you've got a nice shiny new portal and customers are loving the new Service Catalog. Then the inevitable happens, requests start coming in for issues that need to be treated as...

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Scripting and Coding

Resolved! Stop send notification to group manager

When group manager is part of group and in "Who will recieve" section seleted assignment group so that notification is going to manager even Exclude manager is checked on group form. How to stop send notification to group manager when group manager i...

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How to call sublow variables into the workflow in Workflow editor

Hi I have a workflow that is created on the sc_req_item table. Now when a RITM is created it triggers a catalog task now on this catalog task there must be a approvers so the table has to be sc_task .so i have created a subflow .., to handle the Appr...

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Service Operations Workspace - Submit a request

Good morning, When a user submits a request from an Incident or Interaction, the request correctly opens our Service Catalog as expected. However, if the user navigates to All Open Requests and attempts to create a new request, the system opens a dif...

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Unable to see "i" Icon (reference information) on Smart Assessment Reference type question

Hi there, I'm working on the smart assessment to create some questioner for our customers, In which we are required to add some questions of the type "Reference". however when ever users select the record in the reference type question as a response,...

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MID Server's command execution allowlist

Hi Team, Where i can check MID Server's command execution allowlist please guide me Thanks

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For response SLA escalation notifications are not getting triggered when SLA reaches 50 or 75 or 100

For response SLA escalation notifications are not getting triggered when SLA reaches 50 or 75 or 100 or breached but for resolution notifications are getting triggered properly Please help me on this ?

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As a ABC user, I want to generate report that includes only the flagged internal "Work Notes" field

Requirement: Reporting on Flagged Internal Work NotesBackgroundAs an ABC user, I need to generate a report that includes only the flagged internal “Work Notes” from the activity log. The objective is to efficiently extract and report on the relevant ...

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Catalog Item Not Searchable in Service Portal for Impersonated Users

Hi Everyone, I am currently facing an issue where a particular Catalog Item is not searchable in the Service Portal when I impersonate another user. While searching for the Catalog Item, the portal displays the message "No Results". However, I am abl...

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