Developer

Interaction tab

Good morning,I have added the interaction related list to incidents, requests and RITMS but they tab is not showing up. If I attach an interaction thru the interaction_task then the tab shows up. How do I make the tab show on the forms even if its ...

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PDI stays offline

Hello all, I see that my PDI stays offline and I cannot bring it back online. Two days ago it was working fine , not sure what happened.

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My Requests for Employee Center Portal - Need to add additional custom tables

Hello, I recently opted in for the Enhanced Request Experience and now have a different setup for the My Request page that is showing at the top of my employee portal in the Employee Center Header. The current default OOB view looks to only be showi...

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ATF - Reusable Test - Input Variables - Make it Dependent

Hello all - I am trying to create 2 input variables in my reusable test, and make one dependent of another like parent-child. I can see fields dependent and dependent on field in input variables table.So, trying to use like:Set Child variable's depen...

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SOW Change Record – Overview Tab Loads Blank

Hi everyone, I’m running into an issue with Service Operations Workspace (SOW) where the Change Record loads with a blank Overview tab, and I’m hoping someone can point me in the right direction. Here’s what I’ve already validated: I am using base UI...

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How to resolve this error "Email contains the same Message-ID as a previous sent email..." in PRB

Hi All, One of my instances, have been upgraded to Australia release and I am trying to send an email for a Particular Problem ticket, the email is being received within servicenow but is not being added in the work notes of Problem record. Below is...

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PDI Recovery Assistance Needed – Instance Stuck in Refreshing State

Hello Team,My Personal Developer Instance (dev273790) is currently stuck in “Refreshing Instance” state and shows an “unscheduled maintenance” message after a period of inactivity.This instance contains an actively developed Student Help Desk project...

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Update set sys_id is different in every instance

Hi All , I am facing some weird issue here I have created the update set and captured platform analytics updates in it. But when I try moving it to sanity test instance and then to test instance... they have different sys_id everywhere in dev , s-te...

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Update Set sys_ids: What Actually Happens When You Move Them Between Instances

Two Transport Mechanisms, Same Behaviour There are two common ways an update set ends up on a target instance: Retrieve Update Set is the platform-native mechanism for pulling an update set from a remote instance. It's what ReleaseOps uses under th...

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I need to configure padlock icon is coming next to attachment

Hi Folks, I am currently working on Parent–Child attachment synchronization. Attachments from the parent record are being successfully copied to the child records.However, I have observed a UI behavior difference:On the Parent Incident, the same atta...

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Resolved! Clarification on OOTB Behavior for RITM and Catalog Task State Updates in ServiceNow

Hello Team,I am working on the following requirement:When the “Backup Required” field is set to “Yes,” three catalog tasks should be created in parallel. If two tasks are closed as “Close Complete” and the third task is closed as “Close Incomplete,” ...

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New Smart Assessments Updates : Granular Delegation , Quick Edits and More!

Hello Community, Smart Assessments have become even smarter with the Australia release. Let’s explore the new features 1) Granular Delegationone of my favorites . Granular Delegation allows the primary owner to assign individual assessment sectio...

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How to show Software License compliance status based on multiple tenant for a publisher SAM Pro

We have Integrated with Microsoft multiple tenants to fetch Software data (Subscriptions).Using SAM-PRO- Direct SaaS Integration profiles, this integration has been done between ServiceNow and different tenants. However , It has been observed that Su...

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Unable to change “Save action failed” error message while creating report – sys_ui_message not work

Hi Team,I am facing an issue while creating a report in ServiceNow. When I try to save the report, I receive the following generic error message: save action failed Navigating to Reports → Create New ReportFilling the required details (Report Title, ...

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Copilot studio integration with ServiceNow

We are trying to create a sort of contracts bot in copilot studio that looks what is in the ast_contract and answer any questions that the user has about them. However the challenge we are facing is that most of the information is attached to the rec...

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