Mapping custom field with SCIM API

[Alex Ng]

Hi Community,

I am trying to consume SCIM API that comes from "SCIM v2 - ServiceNow Cross-domain Identity Management" plugin. Referring to documentation on "https://docs.servicenow.com/bundle/tokyo-application-development/page/integrate/inbound-rest/concept...", I can basically do a POST command to create records in User [sys_user] table.

In SCIM schema, it supports "userType" attribute. May I know how do I map this attribute back to a custom field in ServiceNow? I realize I can create record successfully with a code of 201 using the REST API but I cannot seems to find a menu path or configuration to map this attribute back to ServiceNow User [sys_user] table.

Can you please advice if anyone has done this before and what do I require to map a custom field in ServiceNow with a field from the SCIM schema?

Thank you!

[Ben51]

It's not quite exactly what you did but I'm trying to set the department by name instead of value using SCIM and I wasn't able to find what I'm looking for in the documentation. Do you know if I still need to create a custom field and custom schema? If so how would I map that custom field to a department? Sorry for all the questions, I am pretty new to ServiceNow. Thanks!

cc @Clarkie1 

[Clarkie1]

Hi Ben,

Sorry, didn't notice this until now (and I haven't looked at SCIM for months now). Custom schema is a definite, and then you should be able to do a Glide look up under the RTE Entity Operations.

[pennieturner]

Thank you I am having the same issue, we only get the managers employee id and email so I would need a custom schema to do a gliderecord to get the sysid of the manager(and other reference fields).

Would you mind sharing your custom schema please? And that's great how you them map it in scim-user thank you really helpful.

This should be documented more in ServiceNow lol

[Simon Midtvedt]

Hi Pennie,

Here is the custom schema you will need to map to a different value than the manager's sys_id:
{
"schemas": [
"urn:ietf:params:scim:schemas:core:2.0:Schema"
],
"id": "urn:ietf:params:scim:schemas:extension:servicenow:custom:2.0:User",
"name": "CustomUser",
"description": "Custom schema for Users",
"attributes": [
{
"name": "manager",
"type": "string",
"multiValued": false,
"description": "Manager custom ID (e.g. employee ID)",
"required": false,
"caseExact": false,
"mutability": "readWrite",
"returned": "default",
"uniqueness": "none"
}
]

And then, in the scim-user ETL Entity mapping, you will need to denote that it should use a custom schema value:

Finally, you will need to specify that the user ETL Entity mapping should map to the field you like:

[pennieturner]

Wonderful thankyou, I will have a go!  Really appreciate your help