Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Mapping variables from catalog item to Requested item

SM123
Tera Expert

‎03-21-2024 04:54 AM

Hii All,

Created a variable named "urgency" in catalog item as type (Select box)

When submit the catalog item form with  urgency choice according the value, Requested item (sc_req_item) "urgency" field should change. How can I implement that using Business rule?

Please check below ss to know what i did so far.

 

image.pngimage.pngimage.png

0 Helpfuls
  • 305 Views
1 REPLY 1

Brian Lancaster
Kilo Patron

‎03-21-2024 08:05 AM

Does the value of your urgency variable match the urgency value of the urgency field on the request item table?

0 Helpfuls