Catalog Variables Not Visible on SCTASK

[zee15]

Hi,

I am facing an issue with displaying catalog variables from the RITM on the corresponding SCTASK.
Currently, we have a common Flow Designer flow that is attached to multiple catalog items. Each catalog item has its own set of variables. When a user submits a request, all variables are displayed correctly on the RITM.

However, when the SCTASK is created via Flow Designer, those variables are not visible on the task.
I am aware that there is an option to apply a template in the “Create Catalog Task” action. However, this field allows only a single template to be selected. Since this flow is associated with nearly 300 catalog items, each with different variables, it is not feasible to manage all of them using a single template.

Could someone please suggest if there is a way to dynamically display or pass the catalog variables to the SCTASK in this scenario? If yes, how can I achieve this?
Thanks in advance.

[Tanushree Maiti]

Hi @zee15 

Is your variable editor already added in SC_TASK.

Have you used Catalog UI Policies, Catalog Client Scripts for your catalog item . If yes, make sure it  applies to Target record - likewise Applies to Catalog item, Applies to Catalog Task checkboxes are checked or not.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0777766 

[Ankur Bawiskar]

@zee15 

I don't think possible to handle this using Flow

Instead use script in flow action and then include that in your flow, linkage happens in this table "sc_item_variables_task"

Your flow action will accept RITM sysId so that it knows which catalog item variables to pick

check this link on how to link variables to sc_task

Adding Variables to a Task via a script instead of using the slush bucket within a workflow for a Ca... 

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