Masked variable auto complete

[Jaeik Lee]

I used Masked variable in catalog item to get passwords.

But it caused problem.

Chrome auto complete password field and Single line text field that Not id field.

But i can not disable auto complete, so i want way to solve it.

Thanks for you help.

[SatyakiBose]

Hello @Jaeik Lee 

Please go through this community post.

It should help you fix the issue:

Prevent auto-complete from inserting incorrect passwords on a form in Chrome

[Sai Shravan]

Hi @Jaeik Lee ,

If you are using a masked variable in a ServiceNow catalog item to collect passwords, it can cause issues with browser auto-complete functionality. This is because the browser cannot distinguish between the masked variable field and a regular password field.

To resolve this issue, you can try the following options:

Use a non-masked variable: Instead of using a masked variable, you can use a regular text variable to collect passwords. This will allow the browser to recognize the field as a password field and offer to save passwords and/or allow auto-complete.

Add "autocomplete=off" attribute to the field: You can add the "autocomplete=off" attribute to the input field in the catalog item form. This will tell the browser not to auto-complete the field, but note that this may not work in all browsers and versions.

Regards,
Shravan
Please mark as helpful and mark as correct solution if this helps you.

[Ankur Bawiskar]

@Jaeik Lee 

Did you try in other browsers?

I feel it's because of browser and nothing to do with ServiceNow

Also check link shared by Satyaki