Flow Designer: How to Wait Until a RITM Variable Equals “Yes” Before Updating State?

[LeelaVinodK]

Hi Community,

I have a scenario that is currently working in Workflow Designer, and I want to achieve the same in Flow Designer:

• I have a catalog variable (Eg: do_you_want_to_close_complete_this_request ) on the Requested Item (RITM).
• After the RITM is submitted, the flow should:
  1. Wait until this variable is set to “Yes” (it may be updated later by a fulfiller).
  2. Once the variable equals “Yes”, update the RITM state to “Complete”.
  3. Also update the Request (REQ) state accordingly.

Note: This variable is hidden in the Service Portal visible only in the RITM level.

[Brad Bowman]

You have discovered a major drawback to Workflow Studio / Flow Designed vs Workflow Editor.  Short answer is this is not supported and doesn't work reliably.  There are two often-referenced workarounds that are sketchy at best when put into actual use.  The best workaround unfortunately is to have a Business Rule that updates a field on the RITM record when a variable is updated per your conditions, then have the Flow wait for this field to contain the target value, or be not empty or whatever.  I have created new RITM fields for clarity, but you can re-purpose unused ones.

https://www.servicenow.com/docs/bundle/zurich-build-workflows/page/administer/flow-designer/referenc...