Maximum size limit for attachment while placing a request

[sreejith05]

Hi Team,

Can anyone confirm me the maximum file size of the attachment which we can attach while raising a request from service portal.

[Mahesh Kumar3]

I believe it is 20 MB by default.

However, it can be increased or decreased based on the system property:

glide.sc.variable.attachment.default_max_size

[sreejith05]

Thanks i can see it is 1024 MB for our instance but i just wanted to know whether we can increase it further or not.

[Mahesh Kumar3]

Hi Sreejith,

Thanks for marking my answer helpful.

Please mark correct if your query is answered so that the thread will close.

Regards,

Mahesh Kumar

[Ankur Bawiskar · Accepted solution]

@sreejith05 

Do you wish to increase it only for 1 catalog item or for all?

1) if for all then update system property

com.glide.attachment.max_size

How to adjust the maximum allowable size of an attachment to a record

2) if for particular catalog item then you will have to write script to check attachment size via onSubmit client script

Regards
Ankur