We have just recently switched our domain from Outlook/Exchange to Google Apps. In Outlook, our meeting invites that come from OoB Changes worked just fine. Once we switched to Google, our users were just receiving a blank email with an attached ICS file that Gmail wouldn't parse. We have an older instance and I found that the change.calendar.integration email template had this line with a variable that resolved to nothing.
PRIORITY:${priority}
I checked a clean personal developer instance, and I saw that they now hardcode it to this:
PRIORITY:3
After I changed that line on our template, Gmail now parses it, but it just has an "Add to Calendar" option instead of a "Yes, No, Maybe" RSVP.
Current State:
We noticed that without the RSVP, the invite does not get recognized on iPhones as a meeting request so it doesn't get automatically added to users' calendars. We are trying to get the Yes, No, Maybe options from an RSVP like this:
Desired State:
We are using the OoB change.calendar.integration template, which is:
BEGIN:VCALENDAR
PRODID:-//Service-now.com//Outlook 11.0 MIMEDIR//EN
VERSION:2.0
METHOD:REQUEST
BEGIN:VEVENT
ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=TRUE:MAILTO:${to}
ORGANIZER:MAILTO:${from}
DTSTART:${dtstart}
DTEND:${dtend}
LOCATION:${location}
TRANSP:OPAQUE
SEQUENCE:${sys_mod_count}
UID:${number}
DTSTAMP:${dtstamp}
DESCRIPTION:${description}
SUMMARY:${summary}
PRIORITY:3
X-MICROSOFT-CDO-IMPORTANCE:${priority}
STATUS:CONFIRMED
CLASS:PUBLIC
END:VEVENT
END:VCALENDAR
Has anyone got this to work properly with Google specifically?
Sometimes Google formats it like this as well (without the nice calendar graphic). I'm not sure what determines the differences.
