Meeting Invites are being triggered but no email is generated

[Angela22]

Change Management have a shared calendar that shows all changes scheduled.  We created meeting invitations that trigger based on the change type and status - example a Normal Change is approved by CAB.   The meeting invite is sent by SN and added to the calendar.

It uses the change.calendar.integration email template and has been working fine.  However turns out it stopped working about the same time we upgraded our instances to Zurich.  We're now on Australia but no one told us about the issues until last week!

I've done some investigations - the invites are being sent with no issues within our Dev instance:

• Create new standard change and schedule
• Event Log shows meeting invite being triggered
• Mailbox Log shows meeting invite sent

When I replicate in Test:

• Create new standard change and schedule
• Event Log shows meeting invite being triggered
• No meeting invite in Mailbox Log

In the Event Log table in Prod I can see the meeting invites being triggered as well.

Email properties haven't changed but I've checked and confirmed the settings are what they should be.  It's very strange and I've kind of hit a brick wall. 

[Dr Atul - LNG]

Try repair the CAB plugin once.

[Tanushree Maiti]

Hi @Angela22 

Could you check following configurations in Dev and Test

1) Trigger condition of meeting invite (Notification) in  Dev and Test 

2) Patch version using stats.do in Navigator

If both are same in Dev & Test , will suggest to Repair the plugin : Change Management - CAB Workbench(com.snc.change_management.cab)