@Mention notification is not triggering for Demands

[user_lm]

Hi,

When we mention someone in Additional comments/Worknotes of the demand, user is not receiving email. Kindly help

[Community Alums]

Hi @user_lm ,

Is it for all the users whoever is mentioned or only specific users?

Which Release your instance is?

[Anand Kumar P · Accepted solution]

Hi @user_lm ,

-Email notification will trigger if the "Save" button is used (instead of the "Post comments" or "Post work notes (private)" buttons in the activity stream) and also check user  users does not have permissions to view the record and additional comments of that record.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0854625

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand

[user_lm]

User doesn't have access to the record.