mention notification @

[ofekg]

i wrote and designed a notification that should be send when somone mention someone else is the work notes/comments via workspace.
what should i do in the when to send (conditions) section to send this notification only when somone mention sombody?

[Musab Rasheed]

Check below threads.

https://www.servicenow.com/community/itsm-forum/how-to-send-a-notification-to-the-user-mentioned-as-...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0779851

https://www.servicenow.com/community/itsm-forum/how-can-we-get-notification-with-mention/m-p/806496

https://www.servicenow.com/community/itsm-forum/send-a-mention-email-notification-for-incident-recor...

https://www.servicenow.com/community/next-experience-articles/adding-mention-notifications-to-the-pr...

https://www.servicenow.com/community/developer-forum/create-provider-notification-in-servicenow-when...