@Mentions no longer working?

[BethB]

I love this feature to quickly add a user to the  work notes.  However, it stopped working for me!? Is there a way to disable it perhaps? Maybe a user preference? 

[AshishKM]

Hi @BethB , 

Please refer below KB

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0815313

-Thanks,
AshishKM

[BethB]

I am in the default view of the SC_TASK and it has worked in the past - now does not

[swathisarang98 · Accepted solution]

Hi @BethB ,

You can refer the below support article,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0781565 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[BethB]

YES!  The work notes and additional comments field got moed out of the activity stream! That fixed it.. THANK YOU!!