Meta Keyword is not working for catalog item

Cindy Sim · ‎03-27-2025

I have few meta keywords added for a catalog item. Only one of the keyword is not returning catalog item in service portal. All other keywords are working fine. Any suggestions?

Ankur Bawiskar · ‎03-27-2025

@Cindy Sim

which keyword is that?

Any special character in it?

check these links

Search Suggestion in Service Portal doesn't work with 2 characters.

Meta search not working on Service Portal

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎03-27-2025

@Cindy Sim

which keyword is that?

Any special character in it?

check these links

Search Suggestion in Service Portal doesn't work with 2 characters.

Meta search not working on Service Portal

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Cindy Sim · ‎03-27-2025

It does not have any character. It is just word 'service'

Dr Atul G- LNG · ‎03-27-2025

HI @Cindy Sim

Tough to say the reason, Might be an update keyword with s at the end.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1222714

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