Search Suggestion in Service Portal doesn't work with 2 characters.

[Shiori]

Hi, All

My client is using search suggestions in the service portal.
However, it will not work unless I enter at least 3 characters in the search box.
This limitation is very inconvenient for me because I often use two Kanji characters when searching for Japanese words.
Is it possible to change this setting?
If you know how to change it, please let me know.

[Tony Chatfield1]

Hi, this community article
Optimizing the Service Portal Typeahead search widget - Now Platform - Article - ServiceNow Communit...

 indicates that the char limit is set by this system property

'glide.service_portal.typeahead.min_length'

[Community Alums · Accepted solution]

Hi @Shiori ,

The minimum number of characters which must be typed before is decided based on these properties: ('glide.service_portal.typeahead.min_length' and 'glide.service_portal.typeahead.wait_ms' .

Existing ServiceNow customers can use historical data in the text_search or sp_log tables to seed the Search Suggestion tables to provide initial suggestions for the Service Portal and Now Mobile.To do that you can use the scheduled jobs provided by ServiceNow:

1. To populate suggestions for Now Mobile use Populate Suggestions to avoid Cold Start - Mobile Requestor.
   
   
2. To populate suggestions for a portal use Populate Suggestions to avoid Cold Start - Portals.

So, if you have your 2 kanji characters stored in text_search or sp_log tables, then it would probably show you.

Whenever the user searches anything it is stored in sys_search_event table.The Build Search Suggestions scheduled job turns those search strings into search suggestions and stores them in the sys_search_suggestion table. By default, the scheduled job runs daily. You can customize it according to your instance.

But ideally you have to enter at least 3 characters to search!!

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[riddhi wasurkar]

Hello @Community Alums,

I have also facing same issue in my instance when search with the 3 characters of catalog item in CSM portal.

Please check the below question.
https://www.servicenow.com/community/csm-forum/search-can-t-lookup-for-the-first-3-characters-of-a-catalog-item/m-p/2965288/page/1

Do you have any idea about the 'AI Search for Customer Portals'(sn_csm_aisp) plugin? Is this required for resolving this search related issue on the CSM portal?

Any help resolving this search issue would be greatly appreciated.
Thank You!