@Ravi Gupta1
ServiceNow doesn't monitor OOTB system fields (sys_created_by, sys_updated_by) so metric instances won't trigger unless you add custom logic
use this script in the Metric definition
createMetric(current.sys_updated_by.toString());
function createMetric(value) {
var mi = new MetricInstance(definition, current);
var gr = mi.getNewRecord();
gr.field_value = value;
gr.calculation_complete = true;
gr.insert();
}
then have after update business rule on incident table to trigger metric.update event
this will fire the event every time the record is updated allowing your metric definition to create desired metric instances
(function executeRule(current, previous /*null when async*/) {
gs.eventQueue('metric.update', current, '[sys_updated_by]', 1, 'metric_update');
})(current, previous);
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
