metric is not ending when ticket gets closed

anshul_jain25 · ‎05-10-2017

I have created a metric which store duration how much time a assignment group is taking. but this metic should end when ticket is closed

calculation should complete and metric should provide duration when ticket is closed or inactive

anshul_jain25 · ‎05-24-2017

Hi Alikutty,

below is the code which i found from communities which is running for me,

if (current.state == 6) { //change according to your closed state

answer = false;

mi.endDuration();

closeDurations(mi.current);

}

function closeDurations(current) {

var gr = new GlideRecord('metric_instance');

gr.addQuery('id', current.sys_id);

gr.addQuery('calculation_complete', false);

gr.addQuery('definition.type', 'field_value_duration');

gr.addQuery('definition', '39d43745c0a808ae0062603b77018b90'); //mark your metric definition sysid

gr.query();

while (gr.next()) {

var definition = new GlideRecord('metric_definition');

definition.get(gr.definition);

var mi = new MetricInstance(definition, current);

mi.endDuration();

}

anshul_jain25 · ‎05-11-2017

This didn't worked for me..

still its not ending.

anshul_jain25 · ‎05-11-2017

can you share screen shot of metrics result for incident which you configured and you are getting duration when your request is closed

Alikutty A · ‎05-11-2017

What is your value for Closed state? The 3 should be replaced by your closed state value

if(current.state == 3){

answer = true;

}

Thank You

Please Hit Like, Helpful or Correct depending on the impact of response

Alikutty A · ‎05-11-2017

You need to refresh the metrics tab once to see the final result. Here is mine, Can you share a screenshot of your metric definition?

Thank You

Please Hit Like, Helpful or Correct depending on the impact of response

anshul_jain25 · ‎05-11-2017

yes it was 3 only.