I have added a record producer to the topic but it is not showing up under a specific topic in esc portal.Please check the below screenshots. I am expecting walk-up appointment record producer in Tech bar topic inside yellow box specified.
Hello All, Currently I am facing with the cases where the cases are stuck in the new state created via fulfillment template, the case must be automatically moved to In Progress and scheduled(planned) activities must be activated in their order. it’s ...
We're looking to update some text on our service portal but in doing so its altered one of the widgets and now its out of alignment, whats the easiest way to change the text size on a widget?From the example below you can see where I've changed the t...
Dear community,I am building a REST message which includes a random password, which gets created with OOTB class "PwdCryptoSecureAutoGenPassword".I build the REST message with:var restMessage = new sn_ws.RESTMessageV2('[RESTMessage]', '[HTTP-Method]'...
Hi All, We have an requirement to show "No agent available " msg in the business hours if the agent is not available and also we want to show "out-of-hours" msg in non- business hours . We want to design an topic in Virtual agent to perform above st...
I am learning HAM and when I create a hardware product on cmdb_hardware_product_model table and fill the details.I do not see Normalisation section.What am I missing ?
Hi Team, I need help with reference qualifier on city variable, I have added below script, it shows based on country. but I need to add one more condition as well for cmn_location_type=city. So it can show on city type records. Please assistjavascri...
Hi, I have a simple request that I want the "new" button on request table only visible for users who are member of a specific group AND who are from a specific company. My condition looks like this: gs.getUser().isMemberOf(gs.getProperty('group.test....
Hello everyone, Iam trying to fetch the time of state changes of incident to fetch the report using incident metrics . I come accross there three types of created, created by, updated,updatedby,updates(mi,md,inc) respectively. please help me how to f...
After the approvals, a Standard Change should be created and assigned to the group "XXX ", the RITM & RITM Task get auto closed after the change is created and the change should relate to the RITM previously created using as reference two templates c...
Hi, We have a client script on the RITM table to make the RITM variables in the variable editor to be editable for the below condition:when requested for in the RITM is same as the logged in user, stage is work in progress, approval is requested and ...
Hi All, If you want to restart a flow, then you can utilize this button to rerun the flow with the same values or parameters you passed. Here are the steps how to restart a flow context: 1. Open "sys_flow_context" and open the flow context record as ...
Hi,i created a new custom table called 'Operational Activity'. I created two fields: Additional comments and Work notes both of type Journal Input. Then I added a new Section called 'Notes' and inside this section I added these 3 fields:Additional Co...
Have a String Field (Requester Email ID) , and onchange of requester email id other details such as user name, department etc should populate.When i change the email id and place the cursor outside of the filed (just clicking on the form anywhere) th...
Hi I have created a Notification to send when a Business application is Retired . Now I have to copy the manager of the application in the Notification for that I created a Email script as below : Name: Notif_Name function runMailScript(/* GlideReco...
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