Is there any way to run the workflows asynchronously in a synchronous business rule ? Currently I am using Workflow Timer activity as suggested in https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0647534 but is there any way to...
Good Morning,I'm hoping someone can help with this.We need to restrict access to certain Requested Items and the tasks within that may contain confidential data for example (asking for access to someone's emails for investigation purposes).We have th...
Hello, we have a few catalog item variables that we translated to Japanese. The translation records are on the sys_translated table, however on the catalog item form, for some of the variables the translations are not taking affect. I tried cleari...
Is there an easy way to find out if a record is referenced anywhere in ServiceNow? For instance, if I have a CI called "ABC", is there a trivial way to see if any records in ServiceNow have a reference to that record. I.e, any changes, problems, inci...
Hi all, is there any chance I could add many records within a table to an update set all in one go? I have over 250.000 records in one table to add to an update set, is there a way to select them all together? a code perhaps? Thanks in advance
Hi all,I have to clone production instance to development instance, I want to keep certain tables unaffected on the Dev instance, can someone please clarify if by preserving an entire table will ensure all the records on that particular table are not...
Hi All, I am pretty new to ServiceNow and have to create two reports below:Need to create:1. Report showing the no. of all catalog items2. Report showing the no. of catalog items marked as favorites Can someone please help me find out which table to ...
I am using a Multi Row variable set to get the value form table, but it is only for approver to check the value and I do not want any end user to modify it.So I want to HIDE all variables in the multi Row variable set. I am using catalog client sc...
Hi, I was wondering if it was possible to change the UI Page that is used by surveys. From my understanding, all surveys by default use the assessment_take2 UI Page, and so changes are propagated to all surveys. We were hoping that there might be a ...
Hi,I want to pass the sys id I got in the client to Script Incudes.But 'getParameter' returns [Object GlideRecord]. How can I return sys id?Regards,
Hi , I am just curious to know what does the 'script' section in the change interceptor do ? Can it be used for populating any dynamic values in the interceptor page along with the type of change request ? Regards, Naresh
Hello Community, I'm trying to build a REST flow in which the URL contains an array parameter or it has a parameter with multiple name/value pairs within square and curly braces.For example &inputFormat=[{"givenName":"Tester", "sN":"Testperson"}] I'...
I am trying to integrate ServiceNow with Jira and worked out how to sync new ticket create in Jira when new incident created in ServiceNow through Scripted REST API. It works fine, but i still could not figure out how update comments in both directio...
I want to hide a variable based on another variable on a record producer.
Hello MembersWe are Planning to Introduce Auto assignments of Incidents based on Shift Time We have Assignment Group "Service Desk" and the Members work in Shift Time and we want to introduce assignments of Incidents based on Member availability in ...