When a user @ mentions a colleague in a case it's only populating 5 users in the example below we have more than 5 names in the system, we don't want to increase the amount of names populated as it would be taxing on the system. is there a way to @ m...
I am trying to send email when an approval is inserted for a non task table in a scoped app, I created a notification. How can I add a button to say "Agree to the conditions" which would work like approval and update approval state on the record? T...
Hi,I need to create a new UI Action on the incident form (a button). The button needs to be displayed only when these conditions are met:1) the login user is 'admin'.2. the login user is a member of the current assignment group3. the login user is a...
Requirement:1. Create a checkbox 'primary support' in group table.2. In Incident form if assignment group is selected in incident form and if that assignment group check box primary support is true then show an alert message. I have created the check...
I want to create a report on incident table to calculate the resolution time of a ticket but not from the start time, from the time the ticket is assigned to another group( once the assignment group changes) .?
Hi all,I have client script that works fine in the backend view, but in worksapce it kicked the client script but didn't enter the glide recordfunction onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === ''...
Hi,I have copied a catalog item with 3 forms and I need to add a new one. However, the problem is that I cannot find them in order to create a new one... in the copied variables I only have 'special requirements' and there is nothing there about how ...
We need a way to show a specific page after a login.do URL. Currently we are only able to redirect to default service portal. For example the URL of the page is instance.service-now.com/pagex, how do we incorporate the login.do then redirect to that ...
Hi, Does we have any component which is similar to widget category in dashboard to add ootb things(like cmdb completeness,health,correctness,compliance)
I want to prevent business rule from being executed if a record is updated via embedded list.How can I do this?
Hi! I'm having a problem with getting the previous value of my 3 fields and put them on cc in 1 email. We have 3 fields:field name: supervisor_eidfield name: assignee_eidfield name: hr_eid Everytime the user update these 3 fields simultaneously or up...
Hi , I am not able install this stament :npm install @Servicenow_1/now-dropdown is not working
I've created a decision table that returns group. I'm trying to access the output of the make decision via inline script but it returns undefined.var sApprList = fd_data.flow_var.approverlist; if(fd_data._2__for_each.item.assignment_group){ //T...
I've created a Performance Analytics Dashboard, however, I'm having issues with the 'Assignment group' filter:What I've noticed is that if I select any group, it doesn't update the results for the first two data visualisations, and when I click on th...
Hi Community,how to get Request Body for multipart attachment Manually we can add the Request Body Parameter like ,Table_name, Table_sys_id, and upload the file
