I need to create an api to handle incoming REST messages. It looks like I could either use a Scripted REST API or Flow Designer using a "REST API - Asynchronous" trigger. Which is the preferred way to do it? What are the pros and cons of each? Or is ...
Can you have a global variable in a script include that can be used in all of your functions? I want to have a Global variable that controls logging for the functions. I don't want to have the same variable in each function. I want 1 location to set ...
Hello All, We started using service now a few weeks ago and I am struggling to create a report as i can't find the right information. I need to display the average time on each State for the tickets created( Incident and Requests). The State column i...
Hi all, How to get a string value from table and assign it to a Choice field values. How can I achieve this? I have a fields Phone number, Alternative phone 1 and Alternative phone 2 and I want to fetch it from consumer and assign it to Choice Field...
Hi, We have a requirement where we need to make rest other fields disabled when in particular field(Yes/No field) value is selected as "No". Written a onChange client script for this which is working. Here we need to Reload the form when user changes...
Is there a way to find all the scripts in the system where sysIDs are hardcoded.Any response is appreciated!!Thanks,Harshit
Knowing that ServiceNow advices using a catalog item as opposed to a record producer to generate a RITM, we have a requirement to have agents submit a RITM on behalf of a caller. To achieve this from the user interface, I wanted to generate a ritm fr...
I have a simple Document ID Field on form. I added the following script include var RelationshipScript = Class.create(); RelationshipScript.prototype = { initialize: function() {}, process: function() { var tables = ['incident', 'int...
Hello, We have a catalog item and there is a field "Requested for" on this item that refers to "sys_user" table We have a field "u_type" on user table which is of string type. usually this string field takes two main values. 1- Contractor 2- Employee...
When running Instance Scan Column-type check for HTML, my check is timing out, particularly it is taking a long time to scan the sys_upgrade_history_log table, which I do not care to scan. I would like to know how to exclude this table from my check...
Hi all, I can see that the change request tasks which were added to it (implementation, testing) through workflow are getting changed as "Planning" type and state is getting "Cancelled" as soon as I click review. we are using OOTB workflow only and ...
Hi All, I have written script to fetch data from script include but in desired field getting output as "[object Object] - undefined - undefined". what would be the mistake?. PFB output screenshot, script include and client script respectively. Scr...
I am trying to update/create a user preference record when the user interacts with the UI page built using UI builder. For that we will have to perform a look up into the user preference table in servicenow. But I am not sure how to access that data ...
Hi, i try to get the Remote File Importer Update Set running. Downloaded Version 1.3 1. Imported the Updat Set2. create a ImportTable3. create a File Import Record in u_cs_file_import4. replaced java. with packages. Getting Error in "Input ECC Queue...
I am having the issue described in this thread https://community.servicenow.com/community?id=community_question&sys_id=8b9fcf25dbdcdbc01dcaf3231f96196d&view_source=searchResult in that I have some import sets that are continually 'Loading' well after...