Metric to measure time incident is assigned to person to time it is resolved

[SandyL83]

Hello,

I am trying to create a metric to  measure the time from when an incident is assigned to a person (incident state changes to "Assigned") and the time the incident is Resolved (incident state changes to Resolved). 

I have the following code, but it seems to me measuring from open to resolve, not assigned to resolved. 

(Resolved= -3, Assigned is -3). Any ideas?

    var s = current.state;

    var mi = new MetricInstance(definition, current);

    if (mi.metricExists()) {

      if (s == 6) {

          mi.endDuration();

      }

    } else if (s == -3) {

        mi.startDuration();

    }

[Bert_c1]

Hi SandyL83,

Is the 'u_time_assigned' field a Date/Time field? Your script looks good.  Is there a condition defined on the BR? Maybe add:

gs.addInfoMessage("BR previous.assigned_to = " > previous.assigned_to + ", current.assigned_to = " + current.assigned_to + "."); before you "if" statement and test, a message will be added.

On Insert, 'previous' object will be undefined, You may want to run that BR on Update too, if there is no assigned_to value when the incident is created.

[SandyL83]

Thank you!!!!! Changing it to "Update" did the trick! As always, you rock!