Metrics applied retroactively

[Andrew Linenber]

Hello all:

I am brand new to Metrics, and have been given a requirement that metric definitions I create be applied to existing records, retroactively.

I have found a few examples of scripts that do this in the community, but haven't been able to make them work.

Does anyone have experience with doing this and can point me in the right direction?

Thank  you!

[Michael Fry1]

Nice blog provides you the script to trigger retroactively https://community.servicenow.com/community?id=community_article&sys_id=b6ecae65dbd0dbc01dcaf3231f961...

[Andrew Linenber]

Hi Michael-

I tried using that script and for some reason it didn't work for me.  I will need to give it a second look.