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MFA QR Code Not Displaying During Setup

Sirri
Tera Guru

Hi everyone,

I'm facing an issue while setting up Multi-Factor Authentication (MFA).

When I open the MFA enrollment page, the QR code is not displayed (the QR code area is blank). Because of this, I'm unable to scan it using my authenticator app and complete the MFA registration.

What I've tried:

  • Refreshed the page
  • Tried a different browser
  • Cleared browser cache
  • Tried an Incognito/Private window

The issue still persists.

Has anyone encountered this problem before? Is there a known issue or any alternative way to complete the MFA setup when the QR code is not displayed?

I've attached a screenshot for reference.



Please check

Sirri_0-1787578427388.png

 


Any suggestions would be greatly appreciated. Thanks!

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