MFA QR Code Not Displaying During Setup

[Sirri]

Hi everyone,

I'm facing an issue while setting up Multi-Factor Authentication (MFA).

When I open the MFA enrollment page, the QR code is not displayed (the QR code area is blank). Because of this, I'm unable to scan it using my authenticator app and complete the MFA registration.

What I've tried:

• Refreshed the page
• Tried a different browser
• Cleared browser cache
• Tried an Incognito/Private window

The issue still persists.

Has anyone encountered this problem before? Is there a known issue or any alternative way to complete the MFA setup when the QR code is not displayed?

I've attached a screenshot for reference.

Please check

Any suggestions would be greatly appreciated. Thanks!

[CJB]

I'm running into the same issue! I tried different browsers but same result. I have not had any luck.

[Sirri]

@CJB 

Is this happening in PDI or in real time instance to you. If you get solution for this, please inform me.

[CJB]

Real time instance. And you?
Still no solution sadly.

[Sirri]

In my case PDI,

Raise support case for real time instance ServiceNow will give support for real time instances.

If you have sent any question on community please provide that to me.