Microsoft Exchange Server Spoke Question and NTLM Authentication

[RyanPSchneider]

Hi all,

I've been tasked to install the Microsoft Exchange Server spoke. Going through the documentations and setup, all was performed correctly on our ServiceNow Instance. In attempting to use one of the actions from the new spoke, we've been continually hitting an error that we are stumped on.

The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)

Stack Trace: at System.Management.ThreadDispatch.Start()
at System.Management.ManagementScope.Initialize()
at System.Management.ManagementObjectSearcher.Initialize()
at System.Management.ManagementObjectSearcher.Get()
at Microsoft.PowerShell.Commands.GetWmiObjectCommand.BeginProcessing()

Failed while executing ExchangeSpoke-GetMailbox.ps1

The closet things I found to troubleshoot the issue can be found here:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/orchestration/concept/powershell-troubleshooting.html

We've confirmed that WinRM on the server is configured
We've confirmed that the firewall is not blocking the port(s)
We've confirmed that Kerberos is not an issue.

Other items confirmed that the credentials we are using allow for remote execution of Powershell and we were able to go out to the specified mid server and manually run the PS1. files manually.

The only item to note is that we were informed that Basic Authentication was disabled on the Exchange Server so the request was to use NTLM authentication which seems to not be supported by SN at this time.

Does anyone have any suggestions of other troubleshooting methods to (at least) get a new error or bypass this RPC one? Thank you!

[J Siva]

Hi all,

Good day.

Currently I'm working on setting up microsoft exchange server spoke.

But I'm stuck.

Can anyone please help me to understand the process to setup the connectivity between Servicenow and exchange server.

Thanks,

Siva