Microsoft Teams Communication Spoke

[chandukollapart]

Hi,

I have a Issue while connecting the Microsoft Communication Spoke to Start Group call. For Group call I added Azure App Tenant ID, Call Back URL added ServiceNow instance url (https://dev12412.service-now.com/), Bot ID added Bot handle in Bot Frame work and also Users. Those are the only mandatory info I added to the spoke.

When I am testing the spoke it says Invalid Bot ID. Did I miss anything? For Bot ID I use the Bot Handle is that correct?

Thank you in Advance!

[Sohail Khilji]

You need to use the Bot ID (or App ID) provided by Azure, not the Bot Handle. The Bot ID is a unique identifier for your bot, while the Bot Handle is just a friendly name.

FIND > Bot ID in Azure:

1. Log in  Azure Portal: Go to portal.azure.com

2. Find Your Bot:

   Navigate to Azure Bot Services.Select the bot you’re working with
   
   

3. Locate the Bot ID:

   Look for something labeled Application ID or App ID. This is your Bot ID, and it’s a GUID (a long string of letters and numbers)
   
   

Make sure to use this Bot ID (not the Bot Handle) when you configure the Communication Spoke in ServiceNow. This ensures the correct setup and connection for your bot.

I hope this helps...

[chandukollapart]

Thank you @Sohail Khilji 

I created Bot in Bot framework and link the Azure App ID to the Bot. So I need to create Bot in Azure? 

[Sohail Khilji]

Yes ! i hope the answer helped, kindly make it acceped to clear the queue...

[chandukollapart]

I can successfully add Bot Id but when I am testing the integration it has error saying that "code":"7505","message":"Request authorization tenant mismatch." but I entered tenant id from app registration. I used the same tenant id in flow and also in the authorization (Connection and Credentials). Am I missing anything?