Microsoft Teams integration Issue

[ShivaKumarB9231]

Hi Team ,

We are getting issue like this [ ' Invalid access token. Please check  your credential alias ' ]  when we are clicking on  ms teams chat  UI action button in Incident form or catalog task form. While the KB article KB2151686 does provide a work around, could you please let me know what is the root cause for the issue? As currently we are receiving more incidents for this issue.

Thank You

[Community Alums]

Hi @ShivaKumarB9231 ,

You can check these links as they might be helpful:

• KB2151686 – Workaround for invalid access token errors

• Developer Forum – MS Teams integration issue

• Microsoft Docs – Token troubleshooting examples

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.