Microsoft Teams Integrations through side bar issue

[Byvan]

Hello,

I’m currently working on an integration between Microsoft Teams and ServiceNow using the Sidebar, which is a core component of ServiceNow. This integration is functioning through the application: Omni-Experience Standard Feature Set.

At the moment, I’ve successfully configured the integration. My users from Azure AD are correctly populated in a specific table within the module. I can open a chat on an incident with someone on Teams, and I can send a message from ServiceNow, which will appear in the Teams conversation. However, the reverse is not working. When I send a message from Teams, it doesn’t appear in the chat on the ServiceNow side. In my Azure application, I’ve ensured that the application has the necessary permissions to read and write.

Is there a solution to this?

[Shelita]

Can anyone help with this? I'm having this same issue 

[Shelita · Accepted solution]

ServiceNow Support assisted us with our issue. It's working perfectly for me.

Check the below:

In the Scheduled Jobs called 'Subscribe Teams App' > go to the run script, comment out the Model B script. 

resource: res /*+ "?model=B"*/

We encountered an error indicating that we didn't have a purchased subscription. Since we were developing in our sub-production instance, this wasn't needed until we transitioned to Production.

[Byvan]

Hello ty for the information. I also hard Servicenow Support and that was the solution for me !

I put your answer as resolved.