MID server installation issue

[navya44]

Hello All,

I am trying to configure the MID Server and I am getting below error. Please assist me

Installation Method 1:  Via MSI file

1. I have copied the (installer package)MSI file which I have downloaded from the ServiceNow to the windows server

2. Tried to execute the file from the 'powershell with run as Administrator'

3. Provided valid instance url, user id and password. User is having 'mid_server' role in the ServiceNow.

4. When click on the test connection, system throwing a popup saying 'Unable to connect to instance'

Installation Method 2:  Via MSI file

1. I have copied the zip file  which I have downloaded from the ServiceNow to the windows server

2. Extracted to a folder on F drive 

3. Modified the config file with valid instance url, user id and password. User is having 'mid_server' role in the ServiceNow.

4. Executed start bat file 

5. MID server service has been created and running

6. No record has been created in the ServiceNow after waiting more than 10 mins

7. Validated the agent log folder and its saying below error

"Host did not accept the connection within timeout of 10000 ms"

I tried to went through most of ServiceNow KB/ community articles and none of those are solved the issue.

Please help me if I am missing anything here, appreciate your time on reviewing this query.

Regards,

Navya

[Pradeep Thipani]

Hi @navya44 ,

Below reference might help you to resolve your issue.

https://www.servicenow.com/community/now-platform-forum/mid-server-ocspcheck-connection-timeout-http...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1216223

Thanks,

Pradeep

[Abhay Kumar1]

@navya44 Ensure the MID Server can connect to your ServiceNow instance:

Ping the ServiceNow instance URL from the server where the MID Server is being installed:

ping <your-instance>.service-now.com

Test port connectivity to ensure outbound traffic on port 443 is allowed:

Test-NetConnection <your-instance>.service-now.com -Port 443

If this fails, check the firewall or proxy settings.

[Harish Bainsla]

Hi @navya44 please check in services weather your mid server is showing running or not.

for more 

Check below video

https://www.youtube.com/watch?v=TyUwvSdmHIE

This explains step by step procedure.

Please mark as correct answer if this solves your issue.

[Pratik Malviya]

Hi @navya44 ,

Same issue I was also facing due to instance Global Access Policy.

I resolved this issue by installing MID-server manually by downloading the zip file at Server and then manually update the config.xml and wrapper.config file.