Mid Server Unresolved Issues

rparent94357579
Tera Contributor

‎07-24-2024 03:45 PM

Have 4 test mid-servers.  A bit new to servicenow.  Would anyone know the steps to follow to re-validate the MidServers? 
3 of them are up and running with 1 unresolved issue each.  1 is down, something to do with past release update that did not complete correctly, and has 3 unresolved issues.

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jonsan09
Giga Sage
Giga Sage

‎07-29-2024 08:05 AM

There is a "rekey" related link on the MID server record, that should allow you to re-validate your MIDs

2024-07-29 08_02_08-Window.png

For the MID servers that failed to upgrade, I've resolved this issue in the past by restarting the MID service on the MID server. If that still doesn't work, you can try restarting the MID server. If all that still fails you might have to manually upgrade the MID server: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0713557

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