Mid server user authentication issue

[maheshkhatal]

Hello All,

         I had mid server setup on my local machine. Recently, after my laptop was upgraded I had to re-install everything.

I have followed all steps including creating mid server user with mid_server role but still getting following error in the log file 

2023-10-27T14:11:51.204+0530 WARN  (StartupSequencer) [UserConfigTest:38] Could not authenticate user 'mid.server' on the ServiceNow instance
2023-10-27T14:11:51.204+0530 ERROR (StartupSequencer) [StartupSequencer:730] test failure
java.lang.IllegalStateException: User: mid.server cannot be authenticated. User does not exist, or missing the proper roles. If you have deleted or changed the MID server keystore, and config.xml mid.instance.password value is encrypted, you may need to change this value to plain text (during MID startup, password is re-encrypted using current keystore and written back to mid.instance.password).
	at com.service_now.mid.services.StartupSequencer.runTests(StartupSequencer.java:668)
	at com.service_now.mid.services.StartupSequencer.startupSequencerRunnable(StartupSequencer.java:727)
	at java.base/java.lang.Thread.run(Thread.java:829)

 I am trying this with another instance. But still getting the same error.

One thing that I noticed is that some old password is getting encrypted in the config.xml file despite putting the current password associated with midserver user.  I know this is associated with key store file but unable to figure out how to get rid off this.

Thank you,

Mahesh.

[PavanBV]

You first have to delete the existing service and reinstall with a fresh mid installable

[maheshkhatal]

I tried that as well, but no luck.

[PavanBV]

Try changing the mid-user's password. Make sure it's not too lengthy and doesn't have ambiguous characters. Once the password is reset, perform a cleanup of the existing install and install a new one with a fresh installable.

[maheshkhatal]

Tried that as well but did not work. It decrypts the password again.