Migration from one instance to another instance

[Naga13]

Hi all,

We have instance accessed by two region users UK and US. Now we are planning to split two instances for each region so in this case we want to delete UK data interms of foundation data and custom data which is not used by US users.  

we will provide new instance to US users without UK data.

Can any one please help how to delete data in tables Incident, Problem, Change and other mandatory tables.

Regards,

Naga

[sourav1999]

-Migrating data from one instance to another requires the use of the ServiceNow Import Set Table.

-The data must be in a valid format to be imported.

-The target instance must have the same applications and modules installed as the source instance. -The import set table must be configured in the target instance.

-The source instance must be configured to export the data in the correct format.

-Data mapping must be done between the source and target instance to ensure the data is imported correctly.

-The data must be validated before the import process is started.

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[Dipu Joy]

Getting a copy of the instance and removing the unwanted data will be the best option rather than transferring the required data.

This KB should get you started.  The issue will be to tackle the references/activity history and Audit for task records transfer if you are handpicking the data to be transferred. Migrate data between Instance A from Company A to Instance B of Company B

Mass-Deletion and excess data management recommendations