MIM workbench
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-27-2024 02:58 AM
Hi
How can i get this and what are the plugins i need to install?
"Conference call option from MIM workbench"
and i am also not getting add option in workbench.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-27-2024 03:04 AM
Hi @shivaadapa
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-27-2024 03:46 AM
To enable the "Conference call option from MIM workbench" and to get the "Add" option in the workbench, you need to follow these steps:
1. Navigate to "System Plugins" in your ServiceNow instance.
2. Search for the "Major Incident Management" plugin (com.snc.mim) and install it if it's not already installed. This plugin provides the Major Incident Management Workbench.
3. After installing the plugin, navigate to "Major Incident Management" > "Workbench".
4. If you are not seeing the "Add" option, it might be due to the access permissions. Make sure you have the correct roles assigned. The "mim_manager" role is required to add items to the workbench.
5. For the "Conference call" option, you need to configure the conference call provider. Navigate to "Major Incident Management" > "Administration" > "Conference Call Provider".
6. Click on "New" to add a new provider. Fill in the necessary details like Name, Type (WebEx, Zoom, etc.), URL, and other details.
7. After setting up the provider, the "Conference call" option should be available in the MIM workbench.
Please note that the availability of certain features and options may depend on the version of your ServiceNow instance. If you are still facing issues, it's recommended to contact ServiceNow support for further assistance.
nowKB.com
For asking ServiceNow-related questions try this :
For a better and more optimistic result, please visit this website. It uses a Chat Generative Pre-Trained Transformer ( GPT ) technology for solving ServiceNow-related issues.
Link - https://nowgpt.ai/
For the ServiceNow Certified System Administrator exams try this :
https://www.udemy.com/course/servicenow-csa-admin-certification-exam-2023/?couponCode=NOW-DEVELOPER
