Mismatch between UI16 and SP

[JakkamsettiP]

Hi team,

Once we raise a request from the catalog item the value in the variable is showing correct in UI form but in service portal it is showing different.

Could you please help with this to fix it. Thank you.

[Dr Atul G- LNG]

Please share some screenshot to understand better.

[JakkamsettiP]

Please find the attached snips and do needful. Thank you.

[Dr Atul G- LNG]

Hi @JakkamsettiP 

Tough to say what can be cause, but is it happening only with 1 role or all other roles ?

[JakkamsettiP]

It's happening only for few roles.