Mismatch between UI16 and SP
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06-06-2024 01:04 AM
Hi team,
Once we raise a request from the catalog item the value in the variable is showing correct in UI form but in service portal it is showing different.
Could you please help with this to fix it. Thank you.
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06-06-2024 02:59 AM
opps... is any changes done on role name or backend name? It might be looklike data issue.
@Anurag Tripathi any inputs.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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06-06-2024 03:22 AM
We haven't changed anything.
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06-06-2024 04:02 AM
@Jakkamsetti Pra Log a case to Now Support and team wil help.
It can be cache issue but not sure, log a case.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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06-06-2024 02:58 AM
May be someone is changing in backend UI form as I see its variables are not read only.
Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.
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Cheers,
Prashant Kumar
ServiceNow Technical Architect
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