Missing needs_attention field on Task table

[Vincenzo Sorren]

Hi,

I see that in my Dev instance (Utah with last patch installed) in the Task table  is missing the field "needs_attention".

All new fresh Dev instance have this field installed:

Could you help me to understand if is missing some plugins on my Dev instance or what are the steps that I've to do to have this global field?

[Clara Lemos]

Hi @Vincenzo Sorren ,

Do you have the  Customer Service plugin installed on your instance?

If that helps please mark my answer as correct / helpful!
And if further help is needed please let me know

Cheers

[Vincenzo Sorren]

Hi @Clara Lemos ,

Yes I have the Customer Service plugin installed:

[Tai Vu · Accepted solution]

Hi @Vincenzo Sorren 

Let's try to activate the below plugin in your PDI.

Name: Customer Service Case Action Status

Id: com.snc.csm_action_status

Case action status overview

Cheers,

Tai Vu

[Sandeep Rajput]

@Vincenzo Sorren Needs attention field doesn't come out of the box with the instance. It gets added to the task table when the Customer Service Management plugin is installed.