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Missing needs_attention field on Task table

Vincenzo Sorren
Tera Contributor

Hi,

 

I see that in my Dev instance (Utah with last patch installed) in the Task table  is missing the field "needs_attention".

All new fresh Dev instance have this field installed:

VincenzoSorren_0-1699378098926.png

 

Could you help me to understand if is missing some plugins on my Dev instance or what are the steps that I've to do to have this global field?

1 ACCEPTED SOLUTION

Tai Vu
Kilo Patron

Hi @Vincenzo Sorren 

Let's try to activate the below plugin in your PDI.

Name: Customer Service Case Action Status

Id: com.snc.csm_action_status

 

Case action status overview

 

Cheers,

Tai Vu

View solution in original post

5 REPLIES 5

Vincenzo Sorren
Tera Contributor

Thanks to all for the support, I solve activating the Customer Service Case Action Status plugin