Missing pattern-based outgoing connections from load balancer. Please check the correctness of the

[jack33]

Hello,

While performing Service Mapping I am getting error:

Missing pattern-based outgoing connections from load balancer. Please check the correctness of the incoming connection

Can somebody help here please?

thank you

[msd93]

Hi @jack33 

The error message you're encountering while performing Service Mapping in ServiceNow suggests that there is an issue with the outgoing connections from a load balancer in your service mapping configuration. To resolve this issue, you can follow these steps:

1. Check the Load Balancer Configuration:

   • Verify that the load balancer configuration is correct and accurately represents the outgoing connections from your service. Ensure that it is configured to route traffic to the correct servers or endpoints.

2. Review the Pattern-Based Outgoing Connections:

   • In your Service Mapping configuration, check the pattern-based outgoing connections. These connections define how your service communicates with other services or components. Make sure that they are correctly configured to represent the actual connections.

3. Validate the Incoming Connection:

   • Review the incoming connection that is causing the error. Ensure that it is correctly defined and that it accurately represents how requests are received by your service.

4. Check for Naming Conventions:

   • Ensure that naming conventions for services, load balancers, and patterns are consistent and match the actual environment. Inconsistencies in naming conventions can lead to mapping errors.

5. Verify Discovery Data:

   • If you are using Discovery in ServiceNow, ensure that it has successfully discovered and populated data for the load balancer and the servers behind it. Any discrepancies in the discovered data could lead to mapping errors.

6. Debugging and Logs:

   • Review the logs and debugging information provided by Service Mapping. It may offer more specific details about the issue, which can help you pinpoint the problem.

7. Consult ServiceNow Documentation and Community:

   • ServiceNow has an extensive knowledge base and an active community. You can consult the official documentation and forums to see if others have encountered a similar issue and found a solution.

8. Engage ServiceNow Support:

   • If you're unable to resolve the issue using the above steps, consider reaching out to ServiceNow's support team or your organization's internal ServiceNow support team for assistance. They can provide specialized guidance and troubleshooting.

Remember to document any changes you make during the troubleshooting process, as this can be helpful for tracking the issue and ensuring that the configuration remains consistent. Additionally, test the updated configuration thoroughly to confirm that the error has been resolved and that the Service Mapping accurately represents your service dependencies.

Hope this helps you.

[jack33]

Thank you for detail explanation,can you please let me know know to debug first 3 point? means frommwhere to start?

1. Check the Load Balancer Configuration:

   • Verify that the load balancer configuration is correct and accurately represents the outgoing connections from your service. Ensure that it is configured to route traffic to the correct servers or endpoints.

2. Review the Pattern-Based Outgoing Connections:

   • In your Service Mapping configuration, check the pattern-based outgoing connections. These connections define how your service communicates with other services or components. Make sure that they are correctly configured to represent the actual connections.

3. Validate the Incoming Connection:

   • Review the incoming connection that is causing the error. Ensure that it is correctly defined and that it accurately represents how requests are received by your service.

[RGreene]

@jack33 Did you figure out how to do the steps?  I am running into the same issue and I am trying to figure out how to troubleshoot it.