Missing the EDIT button in a related lists on the CI item. Not an omit/ACL issue

Dmolnar11 · ‎02-28-2018

Missing the EDIT button in a related lists on the CI item. Like to add multiple RITM's to same CI. Checked several locations, list control, ACL's, etc. Can't understand why I can't see the EDIT button only the NEW button. I would like to remove the NEW (list control should do this), but not sure how to add the EDIT button. According to ServiceNow support, this is not OOB and I would need to customize and EDIT button. I have no idea how to do that. Can anyone help?

See pic.

ChanakyaMekala · ‎07-31-2018

I found one more thing that is causing the issue(unable to see Edit button), you can able to see if you can make sure the "Edit" UI Action for the Related table(Related list table) contains some conditions. Make sure the condition field contains only "RP.isRelatedList()". If you remove even this condition it would make the "Edit" button available on normal list view of the table which is in appropriate.

Note: RP, the RenderProperties API provides methods about the current page and is available in Jelly scripts and in UI-action conditions and scripts.

Please hit "Helpful" or"Answered" if it helped you.

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Michael Fry1 · ‎03-02-2018

There should be some out of the box on Global table. I think I'd copy one of those and then add to it if you need too. Speaking of, still don't understand why the global ones don't show on your list.

Dmolnar11 · ‎03-02-2018

One would think that right I usually do that I'll take and copy something and then tweaked it to my own needs but here I just don't see it. I do see a new button but that doesn't work for this case. Puzzled? Me too. You can contact me directly at dmolnar1 at gmail

Michael Fry1 · ‎03-02-2018

How did you create the Related List? Did you use Relationship?

Dmolnar11 · ‎03-05-2018

Correct. I used a relationship.

Michael Fry1 · ‎03-05-2018

I assume this is a new table extended from cmdb_ci table. Out of the box, we have requested item related list:

Can you use that instead of creating your own?