Missing the submit button

gwow
Kilo Contributor

I'm not sure what has happened but I no longer see the submit button when creating a new knowledge record. I still can right click and select save and it will create the record. I've looked at access control which has admin overrides checked for create, delete, write. I've looked at bus rules and client scripts and there is nothing that would cause the button to not show up. Is there anywhere else that I need to look to see why the submit button is missing?

3 REPLIES 3

Miguel Caldero3
Mega Expert

Casper,

Take a look at UI Actions. You need to search for "Submit" as the name of the UI Action. Look if anyone has updated any of those. If someone has updated one of them, then probably is what is causing the submit button not to be visible.


Already looked at it and it hasn't been updated since 2009. I did run debug on both prod and qa and found a difference in responses. On QA where it is working, i get a response 09:31:58.857: TIME = 0:00:00.001 PATH = record/kb_knowledge/create RULE = ((((hasRole(knowledge) )))) RC = true. I do not receive this response in prod. I believe this is a response from access control. I looked at access control and nothing has been updated since 2009. I checked the groups that I am assigned to and I have the admin role and I went ahead and added the knowledge role as well but the admin overrides checkbox is checked on the access control. I'm at a loss.


Ricardo32
Kilo Explorer

I too have identified this problem since the latest Fall release in my Dev environment. I have compared the UI Actions of the Submit button between Prod/Test/Dev and I see no difference. Has anyone found the reason/solution for this since?