Mobile Agent - How to setup and test incremental offline behaviour

[Parthiv2]

Could someone please guide me on how we could configure and test the "incremental offline" functionality in the Servicenow Mobile Agent app. The manual offline functionality already in place and would like to explore impacts of the incremental offline.

I've got the following properties configured

glide.sg.offline.incremental.client_polling_interval	1
glide.sg.offline.incremental.enabled	TRUE
glide.sg.offline.incremental.record_watcher_expiration	1440
glide.sg.offline.incremental.retrieved.grace_period	1800000
glide.sg.offline.incremental.silent_push.max_pushes_per_hour	10
glide.sg.offline.incremental.silent_push.min_wait_time	6

My test steps are:

1. Download the cache on mobile device and also enable "background downloading" option
2. Toggle to enable offline mode
3. Make updates on the platform (create and update records)
4. Toggle to disable offline mode
5. Wait a minute and enable offline mode again
6. Verify records are synced on the mobile - This is not currently happening

Would appreciate any ideas or suggestions on what might be missing or potential areas to check to see if incremental push is being initiated by the platform.

[FernandoUrrutia]

Your app was must configure with "offline mode". Without enable offline mode, their properties don't work...

[ManikandanA5055]

Hi @Parthiv2 , I am facing the same issue. can you please share if any solutions that worked for you ?