Modify Change template UI action does not work on Standard change

[Sam198]

Hi all,

When i hit "Modify template" on the Standard change templates I get the blank screen instead of the fields from that template, looking at the UI action - it's OOTB and not modified:

Is there an ACL causing this issue?

[Abhishek Pidwa]

Hi ,

I tried this in my personal dev instance as an admin and I can do it . Which user is trying to modify this ? Remember , according to this article only admin, change_manager, or itil users can modify this. Check to see if the user is having these roles ?

https://docs.servicenow.com/bundle/london-it-service-management/page/product/change-management/task/manage-standard-change-template.html

Please mark this as correct answer if this solves your problem 

[Sam198]

Hi Abhishek,

Yes it was itil user, and I have also test logged in as admin and it gives me too, good point though, let me compare this on my PDI.

Thanks.

[Sam198]

Forgot to mention, previously we have removed the Change task link (to spawn change task as they are not required) from the workflow - so i am thinking this is something to do with that link removal?

[Sam198 · Accepted solution]

Looking more found out that for some reason the record producer "Modify a standard change template" is missing all variables for some reason:

Any ideas on how to fix this?