Virtual Agent error after duplicating OOB topic

[ShirishaB]

Hi all,

I duplicated the OOB topic Create Change Request (Template) and published it without any changes. When testing, I get:

"I'm having technical issues and won't be able to continue this conversation.
There are no agents available at the moment. Please try again later."

Logs show a SyntaxError in a decision branch, but the script is valid.

[GlideFather]

Hi @ShirishaB 

"I'm having technical issues and won't be able to continue this conversation.
There are no agents available at the moment. Please try again later."

The error message indicates that it might be related to AWA and queues. Check the queues as there are some messages, perhaps you will find it.

Is there any available agent? If so, is the message also occurring?