Modify (customer visible) message on Additional comments field on problem table

[Sk Sharukh1]

The (customer visible) message I should not see on the problem record , I know that there is client script called "Modify Comments Label" running on the task table , From that It is coming , But I should not modify the existing client script , I want to create another client script to remove the (customer visible) on the problem form .

How to achieve this with code ?

[jaheerhattiwale · Accepted solution]

@Sk Sharukh1 Tried and tested solution.

Add below code to the newly created client script:

function onLoad() {
if (!g_user.hasRole("itil"))
return;

if (!g_form.hasField('comments'))
return;

var labelText = g_form.getLabelOf('comments');
if (labelText.substring(labelText.length-1) == ':')
labelText = labelText.substring(0, labelText.length -1);

labelText = labelText.split("(Customer visible)")[0];

g_form.setLabelOf('comments', labelText);
}

And after saving the client script make the order as 1000 like below from list view as order field is not available in form layout

Result:

Please mark as correct answer if this solves your issue.

[Sk Sharukh1]

@jaheerhattiwale  Thank you It worked !!