Modify (customer visible) message on Additional comments field on problem table

[Sk Sharukh1]

The (customer visible) message I should not see on the problem record , I know that there is client script called "Modify Comments Label" running on the task table , From that It is coming , But I should not modify the existing client script , I want to create another client script to remove the (customer visible) on the problem form .

How to achieve this with code ?

[manjusha bangal]

Hi Sk,

Just check sys_document table which holds label change ,try to change label from table .

Thanks,

Manjusha Bangale

[Sk Sharukh1]

Hi Manjusha,

Iam referring to (customer visible message ) which is highlighted in the above screenshot

[jaheerhattiwale]

@Sk Sharukh1 You can create a similar client script like "Modify Comments Label" on problem table and remove the (Customer Visible) from it.

Please mark as correct answer if this solves your issue.

[Sk Sharukh1]

@jaheerhattiwale , Still able to see the same (customer visible field ) message after removing also

code below:

function onLoad() {
if (!g_user.hasRole("itil"))
return;

if (!g_form.hasField('comments'))
return;

var labelText = g_form.getLabelOf('comments');
if (labelText.substring(labelText.length-1) == ':')
labelText = labelText.substring(0, labelText.length -1);

labelText += new GwtMessage().getMessage(' ');
g_form.setLabelOf('comments', labelText);
}